What is the payment method?
A1Supplements accepts VISA, Mastercard, American Express and PayPal.
Do you ship Worldwide?
Yes, A1Supplements ship Worldwide.
What is the Returns/Exchange policy?
You must call them during their normal business hours for a return authorization and instructions from one of their customer service representatives prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. A1Supplements does not allow any nutrition bars or the like (cookies, brownies, etc.) to be returned for credit. They do not accept returns on opened products. A return authorization must be given or they may refuse the package. A 10% restocking fee will be applied for returns. Refunds for returns are typically processed within three business days upon receiving the returned product. No product returns will be accepted after 30 days.
My receive product is damage. What should I do?
If you opt for the optional package insurance for only $2.99 and one or more of the products you ordered arrives damaged, call their customer service department to file a claim. Your claim will be processed ASAP. As soon as your claim is approved they will replace the damaged product(s) at no cost to you. Does not cover international shipments.
What if my mail is lost or stolen?
If your order is lost or stolen in the mail, they will reship the entire order, providing reasonable time for delivery has been allowed and the tracking information shows your package has NOT been delivered to the address you provided them. A mandatory waiting period of 7 to 10 days is required from the expected delivery date of the package before your claim can be processed.