How do I exchange?
They understand that sometimes switching up the colour or style makes all the difference in an accessory, so if you purchased your item within the past 14 days, they will be more than happy to swap for an alternative. Just make sure that the item still in its original packaging and in an unworn condition, with any tags or protective stickers intact.
How can I cancel my order?
They are sorry, but once your order has been processed, they are unable to cancel it or make any changes, but you can still return non-personalised items within 14 days of receipt. Please see their returns policy for more information.
Where do you ship to?
They ship to the UK, EU and Switzerland. Find out more about Shipping & Returns here. All Sheer Blush Roses are eligible to ship to the countries listed on their shipping page. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials. Please note that the customer is responsible for any delays caused by customs processing.
My item is faulty! How do I make a warranty claim?
As their pieces are crafted from high-quality materials that are subject to stringent quality control checks, defects are few and far between. you have checked if the issue can be resolved by the handy tips in their product guides You can rest assured that your Abbott Lyon watch and jewellery guarantee provides a like for like the exchange in the case of any manufacturing or material defects for 24 months from the date of purchase, and any other accessories for 12 months. This is a Limited Warranty, please check their warranty pages for further information.
Please note that when claiming under warranty, a refund will only be offered if the original style is no longer available and we cannot provide a suitable alternative.