What payment methods do you accept?
ALCOTT accepts VISA, Mastercard, Maestro, American Express, Amazon Pay and PayPal.
How can I track my order?
After sending your package, ALCOTT will email you the confirmation with the tracking number of their courier.
Can I replace the item I ordered with a different size or a different model?
It is not possible to change sizes, colours etc. once the order has been placed. The order can be returned and the customer refunded. If you want, you can buy the item you want by placing a second order.
My order is incomplete. When will the online item be available again?
If your order was shipped incomplete, ALCOTT assure you that they will refund the cost of the missing items. If you receive such notification, do not wait for delivery of the missing items at a later date. The order once shipped is complete.
How long do I have to return my order?
You can choose to return any product purchased within 30 days of delivery of your order.