How can I track my order?
Once your order has been shipped, you will receive a shipment notification email with your tracking number. You can track any orders shipped with Australia Post here: https://auspost.com.au/mypost/track/
Do you ship Internationally?
Yes, they ship all international orders outside of Australia via DHL Express. Please note these orders cannot be sent to a PO box address as your parcel will require a signature on delivery. Please note that they do not cover customs taxes or duties for any international orders. For an estimate of customs charges that you may be charged in your country, you can visit: http://www.dutycalculator.com/
Do you accept refunds?
Alice McCALL online will gladly refund, exchange or issue online credit for full price items that are returned using the correct returns process. Refunds will be made to the original method of payment & do not include a refund of postage costs. Refunds will not be provided for ‘Return To Sender’ parcels.
For more information about their returns policy, please visit the Shipping & Returns page.
How do I return my order?
To complete a return, please follow the instructions on their Shipping & Returns page.
What is the payment method?
They accept payment via Visa, MasterCard, Amex & PayPal. Depending on the device you are using, GooglePay & ApplePay may also be available to you.