What is the payment method?
Altra Running accepts America Express, Master Card, PayPal, and Visa.
How do I track my order from altrarunning.com?
Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email that includes a tracking link, along with your order information. From the tracking page, you’ll be able to see your estimated delivery date and can sign up for shipping and delivery notifications.
For easy access to your order status or history, we would recommend placing an order under an account. Account-holders can easily manage their profiles, shipping, and billing information. To check your order status without an account, go to Track My Order.
Can I modify or change my order?
They begin processing your order immediately upon receipt. For this reason, they have about a fifteen-minute window to modify orders. You may contact them immediately to attempt cancellation or change. If they are unable to modify your order, there will be a free return label in the package to use to return the order.
How do I process an online return?
They include a free shipping return label in our packages. Please include the original packing slip or a copy of your order confirmation with the return, and send it back using the free return label. Please note your tracking number on the return label to keep for your records until your refund is processed. You can ship it back using your nearest FedEx location or post office. Once the return is received, your refund will be processed back to your original form of payment.
What is your warranty policy?
At Altra, they stand behind their products and are glad to assist you if you have any issues with the quality of their shoes.
Altra provides a 300-500 mile warranty on any manufacturing defects from the date of purchase on shoes that were purchased from altrarunning.com or an authorized Altra retailer. Altra warranty program does not cover defects due to improper fit, normal wear, and tear, damage due to misuse, alteration to the product, or negligence. The product covered by the Altra guarantee will be replaced at Altra’s discretion.
U.S. Customer Service Hours: Monday - Friday, 9 AM – 7 PM CST
Email: [email protected]
Phone: 888-851-9411
