Which payment options do you accept?
They accept payment from all major credit and debit cards, Apple Pay, PayPal, and PayPal Credit. If you are having your goods delivered to Germany you can also pay in Euros by Sofort. The payment will be debited once your order is confirmed. If you pay via their Customer Services team, you will also be able to request payment via BACs. Goods paid for via BACs will only be dispatched once the funds have cleared.
Which couriers do you use?
For deliveries within the UK Amara, use DPD and Hermes as their couriers. For deliveries outside of the UK, they use DHL, DPD, and Aramex as their couriers. All couriers may use local postal services and couriers once the parcel has arrived in the correct country for delivery eg. DHL will transfer to USPS for deliveries in the United States.
Can I track my delivery?
Yes. You will be able to track your delivery with their couriers once your parcel has been dispatched from their warehouse. You will receive a confirmation email when your parcel has left their warehouse, and this will include your tracking number so that you are able to follow the progress of your parcel.
What is your return policy?
Items purchased within the last 30 days are eligible for a refund. The item(s) you wish to return needs to be new, unused and in its original packaging in a saleable condition. If you are in the UK they offer free returns on thousands of products, you can check which items are eligible on the delivery & returns tab on each product page, or on the delivery slip included with the item(s). Please note they do not offer exchanges and once an order has been placed we cannot amend it. The following items cannot be returned:
Made to order
Products marked as non-returnable within the product details
What happens if my order arrives damaged or is incorrect?
If your item(s) has arrived in an unsuitable condition please contact them on LiveChat and they will try to resolve this as quickly as possible for you.