Which shipping company do you use for shipping?
For domestic US orders AMIClUBWEAR will use UPS or UPS mail innovation. Canada orders will be shipped by UPS only. International orders will be shipped by United States Postal Services (USPS) only. For international customers outside the US, please be aware of your country’s import regulations. Tax and duty fees imposed by your government for the delivery of the package will be paid by the receiver.
How long will GROUND shipping take to arrive at my location?
All orders will take 2 business days for processing (Saturdays and Sundays are not including business days.) Ground shipping will take approximately 4-5 business days for delivery once the package has been released to the shipping carrier.
I made an online but I have not received an order confirmation?
If an order has been successfully made online, you will be prompted with an order number immediately after the checkout process. An order confirmation email will automatically be sent to the email address on file. If you are uncertain if an order was placed or not, please CONTACT US first before attempting to replace the order.
I just placed an order, and I would like to know if I can send it back if I don’t like it. What to do?
If you are dissatisfied with an item, you will have 30 days from receipt to return an item for a store credit to use on future orders. Items that are specially priced, clearance items, bathing suits, lingerie/ intimates, accessories, costumes, and special order items are final sale and cannot be returned or refund, exchange or store credit. For more details, please visit their return policy at https://www.amiclubwear.com/storepolicy.html.
I would like to return something, how do I do that?
All returns must be pre-approved and assigned a return authorization number (RMA number). Please request your RMA number by signing into your online account. Once you have submitted your return form online, please allow 48 business hours for them to confirm the RMA number to you via email. Once you have received the RMA number, please make sure to only pack the items you had listed on your return application and then write or print the RMA NUMBER CLEARLY ON THE OUTSIDE of the shipping box. All packages without the RMA number will be refused back to the sender. Please also do not use a shoe box as a shipping box. Please only use regular mailing boxes or padded envelopes. Any shipping carrier will be accepted (ie: USPS, UPS, etc). They suggest for you to have a tracking number for your return package in case if anything shall happen to the package. AMI will not be responsible for any lost or damaged packages.
I wish to make a return, do you provide a return label?
Unfortunately at this time, they do not offer return labels. For returns of any damaged or wrongly sent items, they will gladly reimburse your standard return shipping cost. Please include a copy of the shipping receipt with your return and we will reimburse you accordingly upon receipt of the package.
I returned an item, but how come I was only issued a store credit instead of my exchange or a refund?
Please refer to their Return Policy. As stated, returns will be accepted for an exchange or store credit. Returns of non-damaged items or correctly sent items will be issued as store credit only. An exchange will be offered for any errors made on their part. If an exchange is not available, store credit will be issued instead.