How do I check the status of or track an order?
Once your order has been shipped, they will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer.
How do I cancel or edit an order?
No changes can be made to an order once submitted. When they designed their business processes and systems at Ann Taylor, their goal was to save you time by quickly processing your order.
How can I get a price adjustment?
Price adjustments are not eligible for special promotions, including % off (e.g., 25%, 40%, and 50%, etc.) and $‘s off.
How Do I Change My E-mail Address?
If you wish to change your email address/username, please log in to the “My Account” section of the website and click on “Preferences”. You may also call 1 800 DIAL ANN (342-5266), and a Client Associate will assist you.