What is the payment method?
Ashley Stewart accepts Ashley Stewart Credit Card, Visa, MasterCard, Discover, American Express, and PayPal.
I just placed my order, but I forgot to use the promotional code/the code didn’t process. What should I do?
Once an order is placed, a promotional code cannot be applied. Please call Customer Service at toll-free in the US at 844-327-4539. Once the order has shipped, Customer Service can apply appeasement for the missed discount.
I just placed my order, can I edit or cancel it?
Unfortunately, there is no way to change an order once it has been processed, which includes adding additional items, canceling an order, changing quantity, size or color. All orders, including any placed directly through customer service, are sent directly to shipping after completion. Once the order is completed and an order number issued no updates can be made. Customer Service can make adjustments and credits after the package has shipped. If you need to return your order or item, please see the return instructions on the back of the invoice that will be included with your order.
I received my order, but one item was missing, incorrect, or damaged. What happens now?
In the event of a missing item, it is possible the item was out of stock when the order was picked for shipping. Upon shipment of your order, they will send an Out of Stock Notification via email if one or more items on your order are out of stock. If you did not receive an Out of Stock Notification and your shipment is missing an item or you received an incorrect or damaged item, please contact Customer Service at Toll-free 844-327-4539. In the event of a damaged item, do not throw away your box; the shipping company may need to see it for the investigation.