What is the payment method?
Ashley Stewart accepts Ashley Stewart Credit Card, Visa, MasterCard, Discover, American Express, and PayPal.
How will my order be shipped?
All packages are shipped via the United Parcel Service (UPS), FedEx or other similar carriers.
International shipments are delivered by local postal authorities in most cases.
How can I track the status of my order?
The method of tracking an order varies according to where and how the package was sent. After placing an order on AshleyStewart.com, you will receive an order confirmation email, which indicates the merchandise you purchased and the amount you will be charged once the item has shipped. You will also receive a second email once your order has actually shipped from our fulfilment centre. If the order is being shipped to a domestic US address, this second email will include a tracking number and other details that will let you determine the progress of your order.
If the order was to an international address, their carriers do not currently provide similar tracking. The second email will indicate the expected delivery time that it will take for the package to arrive at the shipping destination. If you haven’t received the package by that date, or if you don’t receive these two emails or you would like further information, please contact one of their personal shoppers at 844-327-4539 for assistance.
Please Note: Ashley Stewart customer service representatives will not be able to track or trace any international shipments until the delivery window expected for a shipment has exceeded.
I just placed my order, but I forgot to use the promotional code/the code didn’t process. What should I do?
Once an order is placed, a promotional code cannot be applied. Please call Customer Service at toll-free in the US at 844-327-4539. Once the order has shipped, Customer Service can apply appeasement for the missed discount.
I just placed my order, can I edit or cancel it?
Unfortunately, there is no way to change an order once it has been processed, which includes adding additional items, cancelling an order, changing quantity, size or colour. All orders, including any placed directly through customer service, are sent directly to shipping after completion. Once the order is completed and an order number issued no updates can be made. Customer Service can make adjustments and credits after the package has shipped. If you need to return your order or item, please see the return instructions on the back of the invoice that will be included with your order.
I received my order, but one item was missing, incorrect, or damaged. What happens now?
In the event of a missing item, it is possible the item was out of stock when the order was packed for shipping. Upon shipment of your order, they will send an Out of Stock Notification via email if one or more items on your order are out of stock. If you did not receive an Out of Stock Notification and your shipment is missing an item or you received an incorrect or damaged item, please contact Customer Service at Toll-free 844-327-4539. In the event of a damaged item, do not throw away your box; the shipping company may need to see it for the investigation.