What is Athena Beach Holidays payment method?
Athena Beach Holidays accepts VISA, Mastercard and Maestro.
Is Athena Beach Holidays available Worldwide?
Unfortunately, Athena Beach Holidays is not available Worldwide.
When will my tickets arrive?
Your tickets (if applicable) and other documents relating to your booking will be sent to the address given at the time of booking. These will normally be dispatched 7-10 days prior to departure. For bookings made within 2 weeks of departure, it will be necessary for them to make arrangements to collect your tickets from the operator’s desk at the departure airport. A charge for this service will be made in most circumstances. Please note that two airlines may share the same services. Therefore a flight may not be operated by the airline whose designated code is shown on your itinerary and tickets.
What if there is a mistake on my tickets?
When you receive your booking documents, please ensure that you check all documentation thoroughly and advise them of any errors immediately. These documents can be reissued at any time, upon request. Confirmation of your booking may also be forwarded from the Travel Providers (subject to a minimum period between booking and departure dates).
What if I don’t receive my tickets?
It is common for flight tickets to arrive no more than 5 days prior to the departure of the holiday. If you have not received them 3 days prior to the holiday please call them on 0333 1230 747 and they will contact the tour operator to arrange a ticket on departure. You will then simply follow the procedure as if your booking had been ticket on departure and visit the tour operator desk at the airport with your reference number (provided on your paperwork or by our administration department).
What is my baggage allowance?
Standard baggage allowance is 15kgs per passenger plus one item of hand luggage that should weigh no more than 5kgs and easily fits into an overhead locker. However, for further information on your airline’s policy please refer to your airlines booking terms and conditions available on your final holiday paperwork. Please note as baggage allowance change periodically it is your responsibility to check with the airline your baggage allowance.
What if I have a complaint?
It is their goal to ensure that all their customers have a trouble-free holiday. However, should you experience any problems whilst in the resort, you must report this immediately to the hotel reception and give them every opportunity to resolve your issues Where this is not possible you must contact the accommodation only provider whose details are on the bottom of your hotel voucher and ask to complete a customer report form whilst in the resort. On your return to the UK, you should then write directly to the relevant parties. Please see out Terms and Conditions on this website for more information.