Aurelia London hopes that customers will be delighted with their orders. However, if for any reason they are not completely satisfied, Aurelia London is happy to offer a refund, exchange or replacement on all goods returned to them within seven days of receipt of goods provided they are in their original, unopened, unused and undamaged condition. Aurelia London will consider the condition of the goods being returned when making a refund.
Variations between products
Sometimes customers may notice minor changes to products between batches. This is caused by seasonal fluctuations in Aurelia London’s raw ingredients. Customers should please see these variations as a positive sign of Aurelia London’s commitment to using natural ingredients.
The right products for you
If customers are unsure which product is the right one for them and would like some help, they should please call our Aurelia London on (0)207 751 0022 or email [email protected]
Essential oils are pure and made up of a number of components, while sensitivities or mild reactions to ingredients are rare, they can occur. Often people are unaware of the exact ingredient which can cause their skin to be sensitive, therefore the source of the irritation can be difficult to determine. Customers’ skin is more sensitive during hormonal fluctuations, pregnancy, menopause, seasonal variation and while taking medication. Aurelia London recommends patch-testing all products on skin, if there is some concern then customers should please choose from one of Aurelia London’s discovery sets. Their products are dermatologically tested and approved for sensitive skin.
Sending a return
Should customers wish to cancel their order or return goods that may have arrived damaged, or if they are not satisfied with the products, please notify Aurelia London within 14 working days (beginning with the day following the day of delivery).
Customers should please email [email protected] providing their customer order number, the goods which are being returned and reasons why.
Once customers have received confirmation from the Aurelia Team, they will receive a returns form unique to their order via email.
Customers should please return the product(s) and printed returns form to :
Aurelia Skincare ltd
Unit 12, Rockhaven Park
Swindon, SN2 8BB
Aurelia London recommend that customers return their items by recorded delivery as they cannot be held responsible for returned goods that do not reach their Returns Department.
On receipt of the returned goods, Aurelia London will offer a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned immediately. Aurelia London does not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
Customers should please note that postage or other return costs will be their own responsibility and will be reimbursed by Aurelia London only in the case of damaged, faulty or incorrectly supplied goods.