What is the payment method?
Aurora3D Software accepts VISA, Mastercard, American Express, Diners Club and PayPal.
What is the System Requirements?
The system requirements are:
*Mac OS 10.6 or later with 64bit processor / Microsoft Windows XP SP3, Vista, 7 or 8 32bit & 64bit.
*150 MB available hard disk space
*Hardware-accelerated 3D graphics card with FSAA support is better.
Why I can’t export video with a transparent background?
*Select “transparent background” and set the compression option to No, then export your animation.
*If you can’t get it, please set your background to “gradient” or “image”, then follow step 1 to export it again. (I know this little confuse, but please try it.)
*If you still can’t export with transparent background, you can choose to export image sequence(png sequence), then import into your other video edit software.
How to adjust the order of 3d object, take it to front or back in Aurora3D Software?
All objects in the 3D rendering window, no layers about them, just need to adjust their position on the Z-axis.
*Select the object -> click and hold the cube in the centre of the manipulator -> drag it.
*Or, Adjust the value of Pos(position) properties on Z-axis.
Why I can’t preview the video that I imported into Aurora3D Software?
Aurora3D Software suggest you import WMV video format into their software, that would be better rendering in their software.
How to find all volumes on the Mac OS?
When you import or export your design, you can fill in “/Volumes” in the path text box on the dialogue, then you can find all volumes on your Mac.