What payment methods do you accept?
Australian Ugg Boots accepts VISA, Mastercard, American Express, and PayPal.
How long does my order take to arrive?
Australian Ugg Boots generally require 2-3 business days to process all orders through their website. This is known as ‘processing time’. Business days are Monday to Friday and exclude weekends and public holidays in the state of Victoria.
Will I pay import tax?
There is no import tax for items shipped from and delivered within Australia. For international deliveries, depending on each country laws and regulations, you or the recipient may be liable to pay import tax and other related charges. It is always best to check with your local authorities. For customers purchasing gifts to send overseas, please ensure you are aware of any import taxes the recipient may be subjected to.
Can I exchange the item?
Australian Ugg Boots like to keep this procedure simple and easy. They will accept an exchange for a different colour, size or style within 30 days of your purchase. Any returned items must be sent back in brand new condition with all labels attached. They do not accept items that have been worn or damaged. They are happy to accept exchanges to their overseas customers or to an order which was shipped outside of Australia. This must be done within 30 days of the purchase. Any returned items must be sent back in brand new condition with all labels attached. They do not accept items that have been worn or damaged.
Can I return my product?
It is very important to them that each of their customers remain happy with their purchase. As such, Australian Ugg Boots offers a 30 day Money Back Guarantee on your purchase through their website. If you need to return your order within 30 days of purchase, they will be more than happy to exchange or provide you with a full refund less any shipping costs. Their 30 Day Money Back Guarantee applies to items that have not been worn or used and must be returned in brand new condition.