Do I get a refund if I cancel my home insurance policy?
They are sorry you’re thinking of leaving AXA. Depending on when you want to cancel your home insurance, there are different refund policies:
*Cancellations following a claim
If there’s been a claim on your policy before you cancel, you’ll need to pay the full premium for the year – there are no refunds at any time for cancellation after a claim.
Cancellations within 14 days
*If you change your mind shortly after buying, you have two options to cancel your home insurance within 14 days of the start date:
*You can cancel the policy back to the start date. This is your statutory right to cancel. Thet will return your payment in full. In effect, this means that your home was not covered by them.
*Alternatively, you can cancel from any time after the start date within the 14 day period. If you cancel during this time, they will treat the policy as having been in force from the start date until the cancellation date and return the unused premium to you.
Cancellations after 14 days
*If you cancel your home insurance after 14 days from the start date you will need to pay a 37.43 cancellation fee on top of the time you’ve been covered by them. They return payment for cover after the cancellation date (a pro-rata refund), minus the cancellation fee.
HomeSafe cancellations after 14 days
HomeSafe customers benefit from no cancellation fees. They will return payment for cover after the cancellation date (a pro-rata refund).
To cancel your home insurance, please call 0330 024 1235*.
*Their home insurance customer service opening hours have had to temporarily change due to limited resources. They are nowhere to take your call: Monday to Friday, from 9 am – 5 pm
Do I get a refund if I cancel my home insurance policy?
They are sorry if you no longer want to insure your home with AXA. Depending on when you want to cancel your home insurance, there are different things you need to do: If you want to cancel AFTER you’ve been sent your renewal invitation:
*Your renewal invitation includes details on what you need to do if you don’t want to renew your home insurance. You can also log in to your AXA Account to find out how you can decline your renewal.
*If you want to cancel BEFORE you’ve been sent your renewal invitation:
You will need to contact their help team on 0330 024 1235. Cancellations before a renewal invitation have been sent can only be made over the phone.
*Find out more about cancellations and refunds
No refunds will be due if a claim has been made against the policy. Their home insurance customer service opening hours have had to temporarily change due to limited resources. They are nowhere to take your call: Monday to Friday, from 9 am – 5 pm
How do I cancel my car insurance?
They are sorry if you no longer want to insure your car with AXA. Depending on when you want to cancel your car insurance, there are different things you need to do:
*If you want to cancel AFTER you’ve been sent your renewal invitation:
Your renewal invitation includes details on what you need to do if you don’t want to renew your car insurance. You can also log in to your AXA Account to find out how you can decline your renewal.
*If you want to cancel BEFORE you’ve been sent your renewal invitation:
In most circumstances, you can cancel your policy online in your AXA account but there are some situations where you might not be able to, for example, if you’ve got any outstanding actions or changes on your account. You can also give them a call on 0330 024 1158– They happy to help.
Find out more about cancellations and refunds
No refunds will be due if a claim has been made against the policy. In accordance with the Road Traffic Act 1988 when a policy is canceled you must declare that you will return or destroy all copies of the Certificate of Motor Insurance relating to your policy (whether held in paper, electronic, digital, or any other format). Upon cancellation, you will need to confirm that you will do this within the next 7 days.
Please note: From 2011, continuous car insurance is a legal requirement. Find out about Continuous Insurance Enforcement. Their car insurance customer service opening hours have had to temporarily change due to limited resources. They are nowhere to take your call: Monday to Friday: 9 am – 5 pm
Will I get a refund if I cancel my car insurance?
They are sorry you’re thinking of leaving AXA. Depending on when you want to cancel your car insurance, there are different refund policies:
Cancellations within 14 days
If you change your mind shortly after buying, you have two options to cancel your car insurance within 14 days of the start date:
*You can cancel the policy back to the start date. This is your statutory right to cancel. They return your payment in full. In effect, this means that your car was not covered by them.
*Alternatively, they can cover you for up to 14 days. If you cancel during this time, they will return your payment for cover after the cancellation date. It’s what’s known as a pro-rata refund and takes into account the time you’ve been covered by them.
Cancellations after 14 days
*If you cancel your car insurance after 14 days from the start date you will need to pay a$65.58 cancellation fee on top of the time you’ve been covered by them. They will return payment for cover after the cancellation date (a pro-rata refund), minus the cancellation fee. If there is a claim on the policy, you’ll need to pay the full premium for the year.
Where can I find my policy documents?
You can access your policy documents and certificates in your AXA Account. Simply log in and select the ‘policy documents’ tab in ‘Your policies’ – you can view or print your policy documents and check your cover - including only the wording for the policy you’ve bought.
Do I need to declare existing medical conditions?
Yes, you do, and AXA has made it easy for you to do so. If you have an existing medical condition, simply answer a few quick and confidential questions during our quote process and they will let you know if they can offer you a quote that covers you and the conditions you have declared. So, you can feel confident with AXA insurance on your trip. Claims relating to any conditions not declared to them will not be covered. You can find out more about the coverage options available to you by reading our policy summary and booklet.
What happens if my building becomes unoccupied?
If your building becomes un-occupied you must notify them immediately, call them on 0330 159 1512. Un-occupied refers to Wholly unoccupied, mainly unoccupied or not in use by you or any of your tenants for more than 45 consecutive days.
* Lines open: Monday to Friday, 8 am to 6 pm. Excludes bank holidays.
Will I get a refund if I cancel my landlord insurance policy?
They are sorry you’re thinking of leaving AXA. Depending on when you want to cancel your landlord insurance, there are different refund policies: If you’re not satisfied with your policy, you can contact them within 14 days of receipt of your documents and you’ll be entitled to a full refund – as long as your cover hasn’t started yet. If your cover has started, you’ll receive a proportional refund based on the cover you haven’t used yet. If you cancel after 14 days, you may receive a proportional refund based on the cover you haven’t used yet – but you’ll also have to pay a cancellation fee of $43.72.
In all cases, if you’ve made a claim or a claim been registered against you before you cancel, you won’t be entitled to a refund – and the $43.72 cancellation charge will still apply.
