What is the payment method?
Babsy Books accepts VISA, Mastercard, American Express, Discover Card and PayPal.
I never received my confirmation email, how can I get another?
There are a few reasons why you may not have received an email confirmation from Babsy Books. You may have misspelt your email address or your settings on your email account may have sent the email to your SPAM folder. Your email provider’s default settings may not allow their confirmation email to get through to your email account.
My credit/debit card keeps getting declined, why?
Your credit card can be declined for a number of reasons, below are some of the most common.
* Error 2010 Check your Security Code, you can read more about the Identification.
* Error 2046 Your bank is unwilling to accept the transaction, contact your bank or try again later.
* Error 2038 Your bank is unwilling to accept the transaction, contact your bank or try again later.
* Error 1000 The billing information provided does not match what is on the card. Babsy Books cannot override this, please double-check the information. If it still does not work, contact your bank. You will see pending transactions for every one of these errors you get, they will fall off within 2-3 days.
* Error 0 Your credit card number is invalid, or unsupported.
* Error 2004 This credit card is expired.
If it is anything but one of these errors, you can contact support for more information.
What if I received a damaged/defective item?
Items that are damaged/defective upon arrival:
* If you believe you have received a defective or incorrect merchandise (style or colour), you must contact customer service within 30 days of receipt and provide a photo of the defect and/or incorrect product.
* Babsy Books do not replace with a different product than what was originally ordered.
What is the return policy?
These are Babsy Books standard return policies apply only to products purchased by you directly from their website.
* All product returns require approval from their customer service team within 30 days of receipt of product.
* Upon receipt of returned product Babsy Books will refund the purchase amount (on the credit card used for the purchase) minus (if applicable) any shipping and handling fees, insurance fees, or embroidery fees, and a $2 restocking fee.
* Items that are damaged/defective upon arrival.
* Products that will be sent back to you at your cost and expense if received by them.
