What do I do if my goods are damaged?
If your order is shipped to the wrong address or you receive it damaged or defective, they will give you a full refund or replacement. You must notify them of this within 7 days of delivery by email to [email protected]
, quoting your invoice number and describing the damage involved. They will give you instructions on how to return your goods.
Can I refund and exchange my goods?
They will issue refunds or exchanges as long as you notify us by email within 7 working days of delivery. They will refund or exchange as long as they are satisfied that tamper seals remain in place and the goods are in a re-sellable condition. Unfortunately, they cannot refund any postage costs incurred. If they choose to send you replacement goods in exchange before you have returned the original goods, you must return the original goods within 30 days of receiving the replacement. If you fail to do so, they reserve the right to charge the price of the replacement goods to the payment card used for the original order. Please email [email protected] and they will issue you with a returns reference number and give you instructions on how to return your goods. (Your statutory rights are not affected.) In the unlikely event that you dislike or experience a reaction to one of our products, please email
What is the payment method?
Balance Me accepts PayPal, Visa, and Master Card.
Where are Balance Me products made?
Balance Me products are manufactured in the UK.