What payments methods do you accept?
Bathroom Takeaway accepts PayPal and Debit/Credit Cards.
How long will my delivery take?
Depending on the size of your item the delivery will take between 1 – 3 days (geographical restrictions apply). If the item is palletised then Bathroom Takeaway will call you following your order to confirm a date that is convenient for you to receive the goods, if you have already done this when you bought the goods they will confirm the details with you at that stage.
When will my order be despatched?
Bathroom Takeaway aim to despatch all orders as soon as possible, in the majority of cases this is done the same day. Once your order has been packed and despatched they will send you an e-mail confirming this, along with tracking details of the parcel(s). Please note that orders are only despatched Monday to Friday, excluding Bank Holidays. Orders placed over the weekend or on a Bank Holiday will be despatched the next working day. Please note they do not dispatch orders or delivery on a Saturday or Sunday.
I have changed my mind. Can I return the item?
Bathroom Takeaway offers a 30 Day Money Back Guarantee. Returning your purchase is easy, simply call their customer service team on 0333 305 8200 and their advisors will guide you through the returns procedure. Once your item has been returned to them in a resalable condition, unused and in its original packaging, they will issue a refund for the goods within 5-7 days.
What to do when an item has arrived damaged?
In the unlikely event you receive an item that has been damaged in transit, please email images to [email protected]
with a brief overview of the problem along with your order number. Bathroom Takeaway can then dispatch a new item or issue a refund for the goods supplied. They will also arrange for a courier to collect the item from you and return it to us at no cost to you.
Can I collect my order from your warehouse?
Yes, when placing your order select the customer collection option, once your order is ready they will contact you to let you know it is ready for collection. If you need your order urgently, please contact them once you have placed your order with your order number, Bathroom Takeaway can have this ready for you within an hour. Bathroom Takeaway Warehouse opening times are Monday to Friday 6 am - 7 pm.