What payment method do you accept?
Beatsons Building Supplies accepts MasterCard, Maestro, PayPal, Visa, and Amazon pay.
What are the delivery charges?
Beatsons Building Supplies pride themselves in being able to offer value for money to their customers and therefore it is their policy to offer their best pricing. All their products are priced excluding any delivery charge and therefore this will be added to your order at the point of checkout. Before you put any details in you can put your postcode in the postcode checker at the checkout and it will calculate the delivery charge of your order before you go ahead. Their delivery charges are the true cost. All delivery charges are calculated by the weight and bulk of an item and therefore the overall order.
What if I received a damaged item?
Beatsons Building Supplies strongly advise all customers to check all goods for any damage caused during transit, prior to signing for the goods. All goods must be signed for by a person over the age of 18. If you suspect that an item may be damaged in some way look for signs of external damage to the packaging and take pictures as you unpack and inspect the goods. All goods must be checked upon arrival for defects, damage, shortages or unsuitability. Notification of any issues with your order must be given to their courier immediately.
How to make a complaint?
Beatsons Building Supplies always try to ensure that you receive the best possible service every time. If you are not entirely satisfied with the service you have received for any reason, in the first instance you should always raise this with the branch manager of the branch that you have ordered this from.
In the case of online orders, in the first instance, you should always contact the web sales team at Beatsons Direct with any complaints that you have. If you are still not satisfied with the service you have received either in-store or online, you should then your complaint in full in writing to the following address: Beatsons Building Supplies Head Office, The Whins, Alloa, Clackmannanshire, FK10 3TA.
What is your return policy?
To return your order pack it securely and send it back to them so that they receive it within in 14 days of the date that item was delivered to you. Please note it is your responsibility for returning the goods at your own expense unless they delivered the item to you in error or the item is faulty. A refund will be issued as soon as possible but within 30 working days at the latest.
Goods ordered directly at one of their depots do not fall under the distance selling regulations. Any goods ordered directly at one of our depots that require to be returned will be subject to a 20% restocking charge. Where goods are required to be uplift for a return they may also require to charge an uplift fee on top of the restocking fee. As with online orders, we do not accept returns at depots for any powder, sand, gravel, aggregate, bespoke or special ordered items.
Beatsons Building Supplies Address for Returns is :