DO YOU SHIP INTERNATIONALLY?
Yes. They ship Internationally.
HOW DO I GET FREE SHIPPING?
Beautytap proudly offers FREE SHIPPING for all orders over $35 with expected shipping time of 2-4 days in the USA. For non-U.S. orders over $120, they offer FREE SHIPPING via DHL or EMS. All of their products are sourced and shipped directly from their warehouse and nothing is drop shipped to ensure you get the latest, newest, freshest products (and not products that have been languishing in a hot warehouse somewhere). You don’t have to worry about any products on their site being fake or counterfeit because we have a local team that reviews each product at our fulfilment centre.
*Products in cart must meet threshold amount to qualify. Minimum amount to qualify is calculated AFTER all discounts and promo codes are applied.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, they will contact you with a tracking number and link. To track for USA orders, please visit USPS, use this link and enter your tracking number:
https://tools.usps.com/go/TrackConfirmAction_input
To track your package for international orders, use this link and enter your tracking number:
http://www.dhl.com/en/express/tracking.html
HOW CAN I GET A PARTIAL REFUND OR STORE CREDIT?
They also offer a partial refund or partial store credit on returned items that have some original parts missing. In such a case, the customer will get a partial refund or credit for the amount of the missing items. Please contact them at
[email protected] WHAT IF I RECEIVE DEFECTIVE/WRONG ITEM?
U.S.: If you received a defective or wrong item(s), please send an email to [email protected] within 7 days after receiving your package, along with a picture(s) of the defective/wrong item. Once they receive your returned item(s), they will investigate and process a refund for the product(s) along with the return shipping fee.
Other countries: If you received a defective or wrong item(s), please send an email to [email protected] within 7 days after receiving your package, along with a picture(s) of the defective/wrong item. Once they receive your returned item(s), they will investigate and process a refund for the product(s) along with the return shipping fee.