How can I return my purchase for an exchange or refund?
They are certain that you’ll love your purchase but, on the rare occasion that it’s not right, they’ll be more than happy to offer a refund or exchange. Just return the unworn item to them in its original packaging and with all relevant receipts and documentation within 30 days of purchase. This offer does not include personalized items or special orders and does not affect your statutory rights. Read their full returns policy.
Can I place my order over the phone?
If you’d prefer to speak to someone to place your order, call their friendly Customer Services team on 0800 169 2329 and they’ll be happy to help you. They can offer knowledge and expertise should you require further information about any of their jewelry and watches.
What are your accepted payment methods?
Beaverbrooks The Jewellers accepts debit/credit cards, PayPal, Interest-Free Credit, and Gift Cards. Full details can be found on the Accepted Payments page.
Can I have my purchase delivered to my local store?
Yes. They understand that you can’t always be at home for the post, so having your order delivered to any one of their UK stores can make shopping online even more convenient. The Click & Collect service is completely free of charge and full details can be found within the Delivery section.