What payment method do you accept?
Bed Factory Direct accepts VISA, Mastercard, American Express, Maestro, and PayPal.
Where does Bed Factory Direct deliver?
Bed Factory Direct delivers to the United Kingdom.
Can I specify a time for delivery?
Bed Factory Direct aim to get your bed to you on your selected delivery date however they can not provide a specific time. When your item is shipped, if possible, the carriers will text with a more specific time.
What happens, if I receive a damaged item?
If you have bought an item from them such as a bed or mattress and it is damaged or faulty, they can organize the collection of the item once they are informed either in writing or via email, all they ask is that the item is in the condition in which it arrived, and in its original packaging where possible.
What is your return policy?
If you are not satisfied with your purchase then please return your product within 14 days of the purchase date.
What is your refund policy?
Bed Factory Direct can refund you as soon as they receive the goods back, orders will be refunded within 14 days of notification prior to delivery or 14 days after receipt of the goods, refunds will be processed using the arrangement to which you initially placed your order.