I’ve placed an order online. But I have not heard anything since?
Once your order has been placed you will receive an email confirmation to say they have received your order. If you have selected a delivery date the goods will be dispatched for delivery on this date. If the item has a lead time, they will not contact you until the item is ready to be dispatched from them at which point one of the logistics teams will be in contact to book the delivery.
My delivery has not arrived?
They try their best to deliver all items on the delivery date selected, but on rare occasions, situations can occur beyond their control. If this happens please contact the customer service team by filling out their Online Customer Support Form and one of the team will be happy to assist you.
What if I change my mind? Can I cancel?
If you have simply changed your mind about any item (except tailored products to your customer specification) and wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you advise them within 14 working days of receipt. Please note the item must not be used and in its original packaging. Once you have advised that you wish to return goods under DSR, you have 28 calendar days to do so, at your own expense. If you would like them to do this for you there is a minimum charge of £40 (depending on the item (s) ordered. Once the item has been received back, they will issue a refund.
What do I do if my goods are faulty on arrival?
If your items are faulty on arrival, i.e. the packaging is in-tact, but the product does not work or the damage is not visible until the item (s) have been unpacked, you have 14 working days in which to inform them of the fault. This should be done by completing their Online Customer Support Form. Please note if this is not reported in the said time then this may jeopardize your rights to cancel for a full refund. Once they have verified the fault, they will either issue a replacement or full refund to you via your original method of payment. Please note, they will check the returned item (s) and if found not to be faulty by their Technicians, they will either return the item to you or deduct the delivery and collection costs from your refund. Items should be returned in their original packaging complete with all accessories and documentation. If you are unsure please refer to their Returns Policy.
How much warranty do you offer?
All items have a minimum 1-year guarantee. Some items do have an extended warranty, this is very much dependant on the item you are ordering, generally, this information is available on the ‘Product Description tab’ Should you require any further information please call their team on 01423 863914 or e-mail support@bedstar.co.uk
How long will my refund take?
They will refund or re-credit the Buyer within 30 days for any sum that has been paid or debited from the Buyer’s credit card for the Product would be processed within 30 days for any sum that has been paid or debited from the Buyer’s credit card for the Products.
What is the payment method?
Bed Star accepts Visa, Visa Electron, MasterCard, Maestro, and PayPal.
