What is the Beliani payment method?
Beliani accepts VISA, Mastercard, American Express, Discover Card, Diners Club, Apple Pay, Klarna, and PayPal.
Where does Beliani deliver?
Beliani delivers to the United Kingdom and Ireland only.
How can I change my order?
If you wish to change your order before it is shipped, please contact their customer service team as early as possible by phone: 020 3318 8222 or email: [email protected]
The Beliani team will make the required changes to your order for you. However, once an item has been shipped they are not able to process the change. You need to reject the package when the courier attempts the delivery. Your refund will be issued the moment Beliani can confirm the pickup refusal in the tracking information.
How can I cancel my order?
If your order has not yet been prepared for shipment, you can cancel it at: https://www.beliani.co.uk/person_orders/ It can be also done from the customer’s profile level (“My order” tab). This page is only visible to logged-in customers. After selecting your order, you will find the “Cancel Order” option at the bottom of the page. The deletion of the order will be confirmed by e-mail along with information about the date of return of your funds. Unfortunately, once the goods are ready for shipment, they are not able to process the cancellation. In such a case, you need to reject the package when the courier attempts the delivery. Your refund will be issued the moment they are able to confirm the pickup refusal in the tracking information.
How long will it take to process my refund?
From the moment you have received the confirmation from their Customer Service Agent about the refund approval, it should not take longer than 3-7 days.