What is the payment method?
Berrylook accepts Visa, MasterCard credit card as their secure payment method which accepts all kinds of credit or debit cards.
Need to change something on my order, how can I do that?
If you need to change or cancel your order, please contact them immediately. Berrylook process and ship orders quickly (they’re fast!). Once the parcel was processed and sent to the post office, they will be unable to make any changes.
Why was my order cancelled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. They promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for a refund.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
The card may have expired. Check that your card is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies to restart the browser and then try again.
What is the returns policy?
The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.
How does refund works?
Once your return is received and inspected, Berrylook will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.