What payment methods are available in the bimago.co.uk on-line shop?
Making a purchase on bimago.co.uk, you have the possibility of using the most popular payment methods in the world. You can choose from fast and secure on-line payment types (Paypal, credit card, online bank transfers) or execute your payment directly on their bank account, using the traditional bank transfer.
What is the standard order processing time?
The standard order processing time depends on the chosen product type – e.g. digital canvas prints are being sent within 48h (business days) from the reception of the payment, however, it can take a bit longer if you have chosen a handmade painting. Further information is available here.
What are the delivery costs?
The shipping costs of their products depend on the delivery address and are calculated for each item separately. The standard shipping cost to England amounts to 19,90 EUR. If you buy more than one product, the shipping cost for the second and each following product is reduced by 50%. For more detailed information on the shipment (costs, shipment methods, delivery time, etc.), please go to the Shipment section.
What happens if my parcel has been damaged?
They are perfectly aware that our products are quite fragile – that’s why they are doing their best to make the packing process perfect and accurate in every detail. Each painting and digital print is packed according to the requirements of the world’s most prestigious carriers such as DPD and UPS. Transport damages are quite rare, however, if they occur, please contact their customer service team as soon as possible. They will be happy to help you out and find the best solution to your problem.
If the purchased product doesn’t match my expectations, can I send it back to you?
Yes, of course, you can take advantage of the return policy. The purchased product can be sent back to the seller within 30 days from the date of the reception of the goods. In this case, please contact their customer service in the first place – to be able to settle all the details. Further information on this matter is available here.
What is your return policy?
You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of withdrawal, you must inform them about your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
artgeist Sp. z o. o.
ul. Stargardzka 2a
tel.: +44 208 089 0560
e-mail: [email protected]
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.