What is the payment method?
Blackcircles.com accepts VISA, Mastercard, American Express, Maestro, Amazon Pay and PayPal.
How can I track my delivery?
At present Blackcircles.com do not provide a tracking service on orders. If you would like to find out where your tyres are during the delivery timeframe, they would be happy to provide an update - contact a member of the team.
Why do your prices change?
Blackcircles.com are constantly trying to improve their pricing by looking for the best deals and availability on tyres. There are times when prices may fluctuate due to a multitude of factors outwith their control. Prices can also change when they introduce a new deal or when there is no longer availability of a tyre at the previous price.
What if I need my tyres today/quicker?
The tyres you buy through Blackcircles.com are shipped to the garage of your choice from a number of different locations around the UK and Europe.
When you enter your postcode during a tyre search, Blackcircles.com will show you the earliest possible fitting time in your area against each tyre – based on where the tyres are supplied from.
Once you have selected your tyres and progressed to the garage booking section, their quickest possible lead times for the tyre are shown as part of the calendar booking system.
Why are the tyre details provided on your registration search tool different to those on my vehicle?
Blackcircles.com registration search tool relies on information provided by vehicle manufacturers identifying what size of tyre a vehicle was fitted with as standard – when it was constructed on the assembly line.
After a vehicle has left the factory however, their tyre size may change for a number of reasons – from a dealership looking to incentivise sales to previous owners converting to a different size.
Unfortunately, this kind of information is not registered with a vehicle, so their system is unable to guarantee that this has not been the case for your vehicle.
If you find that the search results are delivering a different size than you expected based upon your registration number, they advise checking with your vehicle’s handbook – or with the vehicle manufacturer directly to get the correct size.
Can I get a discount if I buy more than one tyre?
Blackcircles.com prices are the same whether you are buying one or four tyres, they work hard to ensure that the tyres are competitively priced for all customers rather than offer incentives to order more.
How do I return my tyres?
If you wish to return your tyres to Blackcircles.com or cancel your order please contact a member of our customer service team. Once they have your message they will take you through the process of cancelling your order. In some instances, they do apply collection charges in line with distance selling regulations purely to cover their courier costs.