What is the payment method?
BN3TH accepts Visa, MasterCard, and American Express. You can also pay using Apple Pay, Google Pay, PayPal. Debit services accepted are Visa Debit and MasterCard Debit.
How do I track my order?
All of their delivery methods include tracking. You will receive an email confirmation with a tracking number once your order leaves their facility. Please allow 24 hours for the tracking information to update accordingly.
Once BN3TH receives my items, when can I expect my exchange?
Please allow up to 3 business days after your return order has been received by their warehouse for your exchange to be processed. Exchange orders are processed shortly after receipt. Standard ground delivery will be used to get you your exchange order.
Once BN3TH receives my returned items, when can I expect my refund?
Refunds are processed shortly after receipt. Please allow 3-5 business days for the credit to appear on your statement.
Do you provide free return shipping?
They are confident that BN3TH will be the most comfortable underwear you’ll ever own. In the rare case, you need to make a return, they’re happy to provide free postage back to their warehouse. Please fill out their Returns & Exchanges form detailing your issue within 28 days of receiving the item(s). Once submitted, their customer service team will be in touch to discuss the situation. Please do not send the product back without contacting them first. Anything sent back without an authorized RMA will not be processed & your items will be returned to the sender. Returns only apply to product that has been purchased from UK online store.