What is the payment method?
Boticinal Powersanté accepts VISA, Mastercard, American Express, and PayPal.
Can I choose my samples?
Sample arrivals are random and depend on our suppliers. They try to send you samples according to the products of your order (organic products, for baby, for man ...) but it is not possible to choose a product or a particular brand.
Can I choose the time of my delivery?
The home delivery of your order being managed by Colissimo or Chronopost services, it is not possible to choose the time of your delivery.
What are the delivery times?
You have the choice between Mondial Relay with delivery to a relay point and Colissimo or Chronopost for home delivery.
By choosing the Mondial Relay delivery method, the order preparation times are 2 working days and then 2 to 3 days for delivery to a relay point.
By choosing the Colissimo France delivery method, the order preparation times are 2 working days and then 48 hours for home delivery.
By choosing the Chronopost delivery method, the order preparation times are 2 working days and then 24 hours for home delivery.
How to cancel my order?
If the order has been paid, please contact Powersanté Customer Service to report your cancellation, either on 01 84 20 41 00 or by email at contact@powersanté.com. Please specify the number of your order.
If you decide to cancel your order before receiving your package, do not accept delivery of the package and it will be returned to them directly.
How to return one or more products?
To exercise your right of withdrawal, you must notify Powersanté of your decision to withdraw by means of an unambiguous statement expressing your wish to send you postal or electronic mail addressed to the following coordinates:
* by post to the address: Santé Distribution Services 2 place de la Défense, CNIT2 92800 Puteaux
* by email to the address: email@example.com
You can also but do not have the obligation to complete the withdrawal form present in the appendix to the general conditions of sale.
The direct costs of returning the products are borne by Powersanté.
The return address is as follows:
SDS Santé Distribution Services
2 place de la Défense
box n ° 41