How much baggage can I check in?
A checked bag can be up to 90 x 75 x 43cm (35.5 x 29.5 x 16in), including any bits that stick out, like the handle, pockets and wheels,the weight limit applies to each bag. It’s not possible to split the total weight across multiple bags.
How can I choose my seats for a flight?
It’s easy to do, either at the time of booking your flight or afterwards through Manage My Booking,If you have a booking, follow these simple steps:
1. Log in to Manage My Booking.
2. Under ‘Your booking details’, click on your flight number.
3.Under ‘Seating’, click on ‘View or change seats for this flight’ and follow the instructions on screen.
How to claim lost or damaged bags?
1. Report a missing or damaged bag or contents.
2. Check the status of a missing bag.
3.Claim baggage-related expenses or compensation.
How to cancel a booking and apply for a refund?
To cancel a booking, follow the instructions below. Whether you receive a refund, and how much, will depend on the type of ticket you purchased. The lowest priced economy tickets are generally non-refundable except for the taxes, fees and carrier charges. You may also have to pay a service charge.