How long will it take for my order to arrive?
Orders are delivered to most European destinations within 4 to 8 working days for tracking deliveries, 3 to 9 working days for non tracked economy post. Deliveries to non-European countries take between 7 and 12 working days for tracked deliveries, 4 to 15 working days for non tracked economy post, depending on how long Customs takes to clear your goods. UK weekends and Bank holidays being classed as non-working days. Please note that during peak times such as the lead up to Christmas, high order volumes and busy couriers can increase dispatch times. Please make allowances for such busy periods and order in plenty of time.
When will I receive my delivery tracking email?
Orders are dispatched within 2-3 days, at which point they will send you an email with details of how to track the delivery progress of your parcel(s) online.
Will my order be insured?
All of their deliveries are fully insured, and they have a dedicated customer service team to make sure that every delivery gets to its destination on time. Once you login you can also track your order online. (Courier deliveries only) We guarantee that any breakages will be refunded. (They require photographic evidence of all breakages for a refund to be given). You can shop safe in the knowledge that your expertly packed order will arrive on time, every time. That’s their shipping promise.
How do I track my order?
Once your order is dispatched you will receive a dispatch email. This will contain your tracking number if you have selected the courier option. The economy post is untracked.
What payment methods do you accept?
They accept all major debit and credit card types including Mastercard, Visa, Visa Debit, Visa Electron, American Express, and Maestro. PayPal is also accepted.
What currencies can I pay in?
You can shop and pay in Pounds Sterling, Euros, US Dollars, Canadian Dollars or Australian Dollars. You can select your preferred currency within the shop. Exchange rates fluctuate and track market rate.