Q: How to improve broadband speed?

If you didn’t get the speed test results you expected, there could be some simple things you can do - like moving your hub - to get faster broadband. View their broadband speed tips. And if your connection speed is good, but your wi-fi is slower than expected, there are some easy improvements you could make. View our wi-fi speed tips

Q: How can I check my broadband usage?

If you have BT Business Broadband, it’s really easy to manage your usage by using the broadband usage checker. You’ll need to be a primary user and know your primary email address (eg yourusername@btconnect.com email address) and password - this will have been set up for you when ordered your broadband service - and simply follow these steps: *Go to My BT Business account. *From the Manage services tab, you’ll need to sign in by entering your primary user name and password. *Once logged in, scroll down to the broadband usage checker section, where you’ll see your broadband service(s). *Select the broadband number you want to check by clicking on View broadband usage or View usage. At the moment you can only see your current month’s usage. *Some customers will have a search option so if you can’t see the broadband number you’re looking for, in the list, simply enter the number you won’t see in the box under where it says, Is your broadband number missing from the list, Don’t worry, they are moving all customers to the new site but it’s going to take a while until they move everyone over. This will open another window where you’ll see your usage for the current month - you’ll even find advice based on your current usage levels. And that’s it!

Q: Can I report a line fault if I don’t know my account number?

Yes. But, for security reasons, you won’t be able to use the Call Diversion and the Out of Service message facilities available through online fault tracking. Nor will you be able to view the fault report number or any available details about the fault. You’ll find your account number at the top left-hand corner of your BT phone bill.

Question 1

How do I use Call Barring?

Accepted Answer

Call Barring lets you bar certain types of calls from being made from your phone and also lets you bar incoming calls. You&#8217;ll need to make sure your phone is set to tone dialing. If it doesn&#8217;t have tone dialing or it&#8217;s already set and isn&#8217;t accepting the barring then try another phone.

Question 2

How to improve broadband speed?

Accepted Answer

If you didn&#8217;t get the speed test results you expected, there could be some simple things you can do - like moving your hub - to get faster broadband. View their broadband speed tips. And if your connection speed is good, but your wi-fi is slower than expected, there are some easy improvements you could make. View our wi-fi speed tips

Question 3

What can affect my broadband speed?

Accepted Answer

Broadband speed can depend on many things, including:

*Line quality

*Distance between your broadband or fiber socket and the green street cabinet

*Distance of the cabinet to your local telephone exchange

*Your hub age and type

*Correct installation of any broadband micro-filters

*Time of day - particularly in peak times when there&#8217;s a large number of users on the network

*Lots of people on the same website at the same time

*Lots of people using wi-fi at the same time

*Ping latency and packet loss (you can read more about these below)

Question 4

How can I check my broadband usage?

Accepted Answer

If you have BT Business Broadband, it&#8217;s really easy to manage your usage by using the broadband usage checker. You&#8217;ll need to be a primary user and know your primary email address (eg yourusername@btconnect.com email address) and password - this will have been set up for you when ordered your broadband service - and simply follow these steps:

*Go to My BT Business account.

*From the Manage services tab, you&#8217;ll need to sign in by entering your primary user name and password.

*Once logged in, scroll down to the broadband usage checker section, where you&#8217;ll see your broadband service(s).

*Select the broadband number you want to check by clicking on View broadband usage or View usage. At the moment you can only see your current month&#8217;s usage.

*Some customers will have a search option so if you can&#8217;t see the broadband number you&#8217;re looking for, in the list, simply enter the number you won&#8217;t see in the box under where it says, Is your broadband number missing from the list, Don&#8217;t worry, they are moving all customers to the new site but it&#8217;s going to take a while until they move everyone over. This will open another window where you&#8217;ll see your usage for the current month - you&#8217;ll even find advice based on your current usage levels. And that&#8217;s it!

Question 5

Can I report or check a line fault on another person&#8217;s BT line?

Accepted Answer

Yes, you can but they recommend the person reporting the fault to be at the premises where the faulty line is allocated. If the line test shows there’s a possibility of the customer’s own equipment causing the problem, by completing a few simple checks it will often resolve the issue or determine the fault lies on the BT Network. If the problem is with their network, it will enable us to increase the speed at which they can resolve the fault. If it is not possible to be on the premises please make sure when you report a fault on someone else&#8217;s line that you have that person&#8217;s phone number to hand. You can identify, fix, report, and track faults online at the Repair Centre.

Question 6

Can I report a line fault if I don&#8217;t know my account number?

Accepted Answer

Yes. But, for security reasons, you won&#8217;t be able to use the Call Diversion and the Out of Service message facilities available through online fault tracking. Nor will you be able to view the fault report number or any available details about the fault. You&#8217;ll find your account number at the top left-hand corner of your BT phone bill.

Question 7

How can I receive alerts to let me know when the fault has been repaired?

Accepted Answer

You can set up a text message alert, or arrange for an email notification by completing the “preferred means of contact” section on the results page when you report a fault. Or, if you&#8217;ve already reported a fault, you can do it on their track a fault page.

Note: for security reasons, you&#8217;ll need to provide your account number or you&#8217;ll need to log in to BT.com to see this page.

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