Is there an age restriction on the product I can insure?
BMPI mobile phone insurance only covers products up to 36 months old and if your phone is less than 6 months old, your cover will start immediately.
Are there any restrictions on where I have purchased my gadget?
To be eligible for mobile phone insurance, your gadget must have been purchased from a UK VAT registered company, mobile phone network as part of a contract or retailer. VAT receipt listing the date of purchase, phone make, model and IMEI is required in the event of submitting a claim.
What is an IMEI number and where can I find mine?
An IMEI, or International Mobile Equipment Identification, is the unique identifier for your phone. It identifies your particular phone and is will need to be provided in the event of a claim. To find your IMEI, press *#06#
Is there a limit to how many claims I can make?
You can make up to 2 claims per 12 month period for any claim resulting in total loss, theft or damage beyond economical repair. There is no claims limit for repairable damage.
What do I do if I change my phone?
Please contact them immediately and advise them of any changes, as your new phone will not be covered until it is authorized by them.
How can I cancel my policy?
If you want to cancel your policy within 14 days, call them on 01256 471387 or contact them.
Am I covered abroad on holiday?
Yes. they offer worldwide cover as part of their mobile phone insurance policies to protect you whilst you are abroad on holiday or business for trips up to a maximum of 90 days per trip.
What if I am not happy?
In the unlikely event you’re not completely satisfied with your Buy Mobile Phone Insurance product, please contact Warranty & Creditor Services.
