What payment method do you accept?
Canine Concepts accepts Visa, MasterCard, Maestro, American Express, PayPal, and Sage pay.
Do you ship Internationally?
Yes. They ship Internationally.
When will arrive my order?
Orders placed by 2 pm and delivered by Express Courier will generally arrive the next business day (Mon-Fri), but may in certain circumstances take up to two days. All other orders will arrive within 1-3 days for Standard Post, 4-7 days for Economy Post or 3-5 days for Standard Courier.
How do I return some items?
Canine Concepts returns policy is quite simple. If for any reason you are not satisfied with your purchase, simply return it to us within 14 days (**Christmas Presents: see note below) for a replacement or full refund of the cost of the item. Customers are responsible for the cost of returning goods to them. If the product is damaged or an incorrect item was sent when you receive it, they will pay the postage costs to return the item to them. All they ask is that you return the items in a saleable condition with all of its packaging intact. If your product is faulty or incorrect, please contact us for our returns procedure.
If you are returning an item and would like a replacement item (e.g. different size or colour), they ask that you return the item with a note permitting them to charge your card to cover any difference in cost, plus the postage and packaging charge of $5.65 (not including large items) for the new item to be sent (UK Only). Customers from abroad, please contact them for their returns procedure
RETURN ADDRESS: Canine Concepts, Unit 2, Stone Hall Farm, Little Hallingbury, Bishop’s Stortford, Hertfordshire, CM22 7RS
Please don’t forget to include your Sales Number shown on your receipt.
Customers wishing to return heavy items (i.e. 2-30 kg) may wish to arrange a return using their chosen courier.
If you require any further information please email us using the ‘Contact’ link (at the top of this screen) page or phone them on (01869) 349 777
**Christmas Presents: They accept that goods purchased for Christmas Presents are unlikely to be returned within 14 days. Therefore goods purchased in November and December as Christmas gifts may be returned to them at any time up until mid-January.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE they throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can hurt natural habitat, wildlife and also human health.
Many electrical items that they throw away can be repaired or recycled. Recycling items helps to save their natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
CanineConcepts are obliged under these regulations to offer their customers free take-back of their WEEE on a like-for-like basis when you buy from them a new Electrical or Electronic product.
For example, if a customer bought a new EEE item from them they would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to them within 28 days of purchasing their new item.