What are Caraselle Direct payment methods?
Caraselle Direct accepts VISA, Mastercard, American Express, Maestro, JCB and PayPal.
Does Caraselle Direct ships Worldwide?
No, Caraselle Direct ships to limited countries which are enabled during the checkout process.
What is your return policy?
Returns should ideally be sent to them using recorded delivery as they cannot be held responsible if they do not receive your goods. Caraselle Direct refund in total should goods be faulty, and they offer a refund, less their postage costs plus £3.00 admin charge, for unwanted goods provided the goods are in their original packaging, unopened and unused. In both cases, they should be returned and received by them no later than 21 days after they were despatched. Please include your name, email address and telephone number so that they can refund you.
Do you offer a guarantee?
If you’re not happy with your purchase they’ll provide expert advice & replace it with something more suitable. If you are still not happy, Caraselle Direct will give you a full refund.
Can I return Sale Items?
All items in their ‘Sale’ are of high quality and maybe the end of the season, surplus stock or discontinued lines and available at a discounted price. For this reason, customers returning sale items, excluding returns for faults, will be given a credit refund only which can be applied against a future order. This does not affect your statutory rights.