What is the payment method?
Cartridge Shop accepts Visa, MasterCard, Maestro, and PayPal.
How do I know that I have been charged correctly?
The price displayed on the website is the price you will pay for your goods including any applicable taxes and delivery. When they send you your goods they will include an invoice that will itemize charges, taxes, and delivery if applicable.
My printer is not recognizing the cartridge, what should I do?
Firstly, remove the cartridge and switch off your printer. Take a damp clean cloth and carefully wipe the copper contact plate on the cartridge. Leave the printer to stand for a couple of minutes whilst you make sure that the copper plate on the cartridge is completely dry. Once dry, you can switch the printer back on and replace the cartridge. They then recommend that you run the printhead cleaning program in order to clean the heads and push the ink back through. You may need to run the printhead cleaning program three or four times.
My printer will not print what should I do?
If the printer is not recognizing the cartridges please follow the steps above. If the cartridges are recognized then you only need to run the printhead cleaning process. You may need to do this a few time.
I have received my goods but I am not sure if I have been sent the correct cartridges, what should I do?
Some cartridges fit a wide range of printers and consequently, it is not always possible to list on the packaging all of the printers that the cartridge fits. If your printer is not listed, the easiest way to check is to go back to Cartridge Shop and find your printer model. Then look for the cartridges you ordered. There will be a link to more details. If you click this link, you will find a list of the printers that are compatible with the cartridge and this should include those that are listed on the packaging. If you are still in doubt please email [email protected]
If they have mistakenly sent you the wrong product then they will exchange them.