What is City Cruises payment method?
City Cruises accepts VISA, Mastercard, Maestro and American Express.
Is City Cruises available Worldwide?
Unfortunately, City Cruises is not available Worldwide.
Do I need to book a ticket in advance?
You do not need to book sightseeing tickets in advance. These can be purchased at an City Cruises piers (Westminster Pier, London Eye Pier, Tower Pier, Greenwich Pier) on the day of travel. They request that groups of over 20 are book in advance with the reservations department prior to travel.
Can I change the time and date of my booking?
Sightseeing tickets can be rescheduled without charge up to and including the day of travel (Monday to Sunday, prior to 17:30).
Dining bookings made for less than ten people can be amended as long as three clear working days’ notice is given.
Dining bookings made for eleven to twenty people can be amended provided at least fourteen clear working days’ notice is given.
Dining bookings made for twenty-one to fifty-five people can be amended provided at least twenty eight clear working days’ notice is given.
Dining bookings for over fifty-six people can be amended provided at least 56 clear working days’ notice is given.
Do you have lost property department?
If you think you have lost an item of property aboard one of their services you should fill in their contact form. Please provide full descriptive details of your item, details of when and where it was lost, and full contact information so that they can get back in touch.
Are bikes allowed in the boat?
They don’t allow bikes on board, although kids’ scooters are allowed.
Can I bring my own food and drinks?
Please only buy your hot, cold drinks and snacks from their bars on board. They are unable to warm up baby food.