What is the payment method?
Clos19 accepts VISA, Mastercard, American Express and PayPal.
Where do you deliver?
Clos19 only deliver products to addresses within mainland UK and the Isle of Man. They are unable to deliver to Jersey or Guernsey and Northern Ireland
Clos19 currently deliver in the UK and Germany only.
How can I track my order?
By providing us with your mobile number during the checkout process, you will receive an SMS the evening before delivery from their delivery partner confirming when your product delivery is due. If the date is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
On the morning of your delivery, you will receive another SMS advising your delivery window. If the delivery window is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
Can I amend my order?
Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by emailing them at firstname.lastname@example.org or by calling their Customer Care Advisors on 0207 660 6069. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order (as set out below). Please note orders for personalised products cannot be amended.
Can I cancel my order?
You have the right to cancel a Product Contract within 14 days without giving any reason. This right to cancel does not apply in the case of personalised products ordered by you.