What is the payment method?
Coach accepts Visa, MasterCard, American Express, Maestro, and PayPal.
How do I track my order?
Once you receive your dispatch email they’ll be a tracking link so you will be able to see exactly where your order is.
What happens if I miss the courier delivery?
You will always receive contact directly from a courier with updates and alternative delivery options, simply look out for these to rearrange at a convenient time for you.
What is the return policy?
If for any reason you are not satisfied with your online order, please return the item(s) to Coach within 30 days of purchase for a full refund. Please note that purchases made during sales, clearance or other promotional periods must be returned within 14 days of the date of receipt.
I have returned my item, when will I receive my refund?
Returns will be processed within 7-10 business days of once your return arrives at their Returns Department. A further email will be sent once processed.
Your refund will be processed to the payment method you used to purchase the item and the credit will be posted to your account according to the timeframe established by your financial institution. to the original payment method, how long this takes to reflect into your account will be dependent on your card provider and is out of their control