What is the payment method?
Coals 2 U accepts VISA, Mastercard, Maestro, Cirrus, and Sage Pay.
How long does it take for normal delivery?
Standard delivery is 5-7 working days during the summer months unless otherwise stated within the product description. If you are purchasing as a Consumer you agree that it is not essential the Goods will be delivered within the 5-7 working day period
Can I cancel my order?
You have the right to cancel your order within 14 days after the Goods have been received. To cancel you must inform them of your decision to cancel by a clear statement via telephone, letter, e-mail, or their cancellation form. If you cancel your Order they will refund in full, including any delivery costs you have paid.
What is the return policy?
If you are not satisfied with your purchase, contact them within 14 days of delivery for a refund. Goods should be returned in original packaging and condition. They will arrange for collection of the Goods.
What is the refund policy?
If you return or cancel your Order they will process your refund:
* Within 14 days of the day they receive back from you any Goods supplied.
* If there were no Goods supplied, within 14 days from when they are informed about your decision to cancel.
Coals 2 U may make a deduction from the reimbursement for loss of value of any Goods supplied, if the loss is the result of unnecessary handling by you. They will make the reimbursement using the same means of payment that you used for the initial transaction unless you have expressly agreed otherwise.
Coals 2 U will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Goods they may refund you in vouchers.