Do you ship internationally?
Yes! They ship worldwide, and all shipping information can be viewed here. Please check with your local laws and regulations regarding duty/tax fees prior to purchasing.
Do you test on animals?
They are proud of the fact that all of our products are Cruelty-Free and are never tested on animals; and they only support suppliers that do the same.
I love recommending your products! Do you have an affiliate program?
Yes! They encourage you to sign up for their affiliate program here. It is 100% free, and you can add their marketing assets to your blog or website to easily earn commissions.
Can I change, alter, or cancel my order?
Once an order is received, it immediately goes into processing and they are unable to make any changes. Please carefully review your order contents, shipping information, and payment details prior to submitting your order.
What is the return policy?
Coastal Scents wants you to be completely satisfied with your purchase. If you are not satisfied with your products, you may return them within 30 days of purchase for a full refund of the purchase price. The original shipping fee is not refundable. Shipping costs for the return will be your responsibility. Please note the products must be returned with a copy of the invoice, in the appropriate packaging and without further damage. You may ship any items you wish to return to the address below:
105 Commerce Dr
Aston, PA 19014
They encourage you to use a shipping method that will allow you to insure and track your package. All returns are processed within 24-48 business hours of being received in the warehouse. The Help Desk at Coastal Scents will send you a confirmation email once the items have been received and the return has been credited.
Coastal Scents Combo Sets, Kits, and Collections are sold as-is and offered at a reduced price. They do not offer refunds for partial sets returned. If they receive a partial return the item will be discarded and a refund will not be issued.
Coastal Scents will not issue a refund for any item returned after 30 days from the purchase date. If the item has been received after the 30 days, the item will be discarded.
When purchasing skin care products, they do advise you to read all the information on usage, how to get the proper results from your products and ingredients. All of this information is available on their website prior to purchasing.
Additional information for International Returns: You will be responsible for any shipping charges, duties, taxes, and tariffs due to the return. Please note there may be additional delays in the return due to Customs Clearance.
When will I receive my refund?
Refunds will be issued in US Dollars to the original method of payment (e.g. credit card, store credit, etc.)
Credit Card and PayPal refunds may only be issued to the original card and/or account used. These refunds may take up to two billing cycles to post and may differ per bank and/or credit card company. PayPal credits may take up to 30 days in accordance with PayPal crediting policies.
Coastal Scents reserves the sole right to determine whether items qualify for a return, credit, or refund. Only products purchased directly from Coastal Scents are eligible for consideration. Products that are not eligible for return will not be returned to the sender and will not be eligible for credit and will be discarded.
What to do if I receive a false/damaged items?
When your order arrives, please inspect the box or envelope for any damage that may have occurred during shipment. Should a product be damaged or missing from your order, they ask that you contact Customer Service within 24 hours of receiving your purchase to arrive at a solution.