What payment methods do you accept?
ColourPop accepts VISA, Mastercard, Discover Card, Amex and PayPal.
Can I have my order delivered to a PO Box address?
Yes. ColourPop delivers to PO boxes.
When will my order ship?
ColourPop products usually – a keyword usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays). However, if they have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
How do I track the delivery of my order?
Yay, you are so close to receiving your goodies. Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you. If you have an account with them, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.
You can also track your order using the following links:
* USPS Tracking: https://tools.usps.com/
* UPS Tracking: https://www.ups.com/
* DHL Tracking: http://webtrack.dhlglobalmail.com/
What is your return policy?
Unfortunately, due to the low-cost nature of our products, once an order has shipped, they are unable to offer refunds, returns, or exchanges. All sales are final. ColourPop reserves the right to refuse any returns at any time.
Can I return a gift that was purchased for me?
Unfortunately, they have a no return, refund, or exchange policy. They apologize for any inconvenience this may cause.