What is the payment method?
Coolmuster accepts all major Debit & Credit Card.
How to Get A Refund for Automatic Renewal Product?
When 1 Year License expires, the product will be renewed automatically if you don’t cancel the 1 Year Subscription manually. According to their Refund Policy, please kindly understand that a refund for the automatic renewal product is not supported. Here’s why:
Once the order is complete, an email with the subject of “Delivery information for XXX” will be sent, telling you how to manage your subscription, and you can cancel your subscription at any time before the expiration of 1 year. Please note that this order confirmation email’s subject would be like Delivery information for “Coolmuster Android Assistant - 1 Year License(1 PC)” (MyCommerce Share-it order no.xxxxxxxxx)
If you meet the refund requirements of their Refund Policy and would like to get a refund, please follow the steps in “How Can I Get A Refund?” to submit a refund request, they will deal with it as soon as possible.
Can I Cancel My Order After Placing It?
Please note that once the order processing is successful, the order cancellation is not supported. This is because the orders are automatically processed and implemented through the platform. Therefore, it is highly recommended that you try the trial version before purchasing their product. All of their products have trial versions, which allows you to experience some of their software’s features and helps you better evaluate the products.
For those who meet the requirements of their Refund Policy, you can submit a refund request to their support center.
How Can I Get A Refund?
Coolmuster supports 90 Days Money Back Guarantee for their products (data recovery products series offers up to 7 Days Money Back Guarantee), which ensures all customers have enough time to check whether the purchased products and features fully meet your needs.
Before submitting an order refund request, it is highly recommended to carefully read their Refund Policy to make sure that you meet their refund requirements. Your refund request will be handled by our support team via email at [email protected] within one business day. In your request, you need to provide them your Order ID/Payment Mailbox/Order Receipt (Order Receipt is recommended) and detailed refund reasons. Here please be noted that your detailed information can help them complete your refund much faster.
Do I have other means to purchase your product?
You don’t need to worry about that. Their payment platform is secure. If you don’t like to pay online, you can choose the Regnow platform to purchase. They allow you to use Credit Card by Fax or Phone.