I’ve lost my Curve card, what should I do?
There’s nothing worse than that lost card feeling, but Curve can help!
First, it’s important that Curve keep your money safe. If your Curve card is missing, please lock it in-app. This will prevent anyone from using your Curve card. You can always unlock it if you find it again.
To lock your card, tap the “Account” button in the navigation bar in the bottom left, then tap the “Lock card” button.
I can’t find my Curve card, how do I get a new one?
If your Curve card is gone forever, complete Curve’s Replacement Card Form so they can cancel your card and send you a replacement.
If you don’t have access to the app and you’ve misplaced your card, call Curve’s emergency “lost and stolen” line as soon as you can:
UK customers: +44 203 322 2585*
EEA customers: +370 (5) 2140878*
Will using Curve affect my credit score?
Using Curve will not affect your credit score. Curve do run a Know Your Customer check which you will see on your credit history; however, this is an identity check only and will not affect your credit score.
Curve are also collaborating with other companies to help Curve develop exciting new products for you, for which Curve might share your information with companies such as credit referencing agencies. These soft credit checks will not impact your credit score.
Are my details safe with Curve?
Customer privacy and data security are the highest priority for Curve’s data systems. Your data on Curve is protected with financial services industry-standard encryption and security measures.
How do refunds work when spending with Curve?
Refunds aren’t processed by retailers in real-time and Curve tend to receive them 1-5 working days after they’ve been requested. You’ll be able to get your money back straight to your payment card or to your Curve Cash account.
Refund’s back to your payment card
If you made a transaction using a payment card linked to your Curve account and you’re expecting a refund, you should see your money back on the original bank account within 2-5 business days from the moment Curve process it.
Refund’s back to your Curve Cash balance
In case the refund couldn’t be matched to the original transaction, Curve will instantly process it to your Curve Cash account. The refund will show in your Curve Cash balance on the date it was refunded – click on the transaction to see the full details.
How often does Curve release discount codes?
Every brand is different. Some brands release regular discount codes, some don’t release any and some release them at special times in the year. The team at LoveDiscountVouchers.co.uk spend hours every day looking for the best discount codes and if LoveDiscountVouchers.co.uk has offers available, they will try and list them here.