When will my order be despatched?
Place your order before 3 pm for same-day despatch, provided the items are in stock. Orders made after 3 pm will be despatched on the next working day. Please note that they don’t despatch during weekends and bank holidays. For more information please check their Delivery & Returns page.
When will I receive my order?
An estimated delivery lead time can be found next to each product on their website before ordering. Standard delivery is between 3 to 5 working days, provided the items are in stock, for Mainland Uk, or 5 to 7 working days for the Channel Islands. For more information please check their Delivery & Returns page.
Can I get delivery to overseas?
Unfortunately no, they only deliver goods to Mainland UK (including Scottish Highlands) & the Channel Islands.
Can I amend my order after I’ve placed it?
Please call 0333 030 0777 if you would like them to amend it for you. Please note they are unable to amend orders once they have been despatched.
Can I cancel my order after I’ve placed it?
Yes. Please call 0333 030 0777 or email [email protected]
if you would like them to amend it for you. Please make sure you do this within 1 hour after you have placed your order.
If an item is faulty, what should I do?
If an item is faulty please contact them on 0333 030 0777 and they will arrange a collection and send you a replacement or a refund.
How do I pay for my order?
They accept a large range of credit/debit cards and PayPal.
What is your returns policy?
They supply goods meeting your consumer rights, so if you are not 100% satisfied then neither are they, so get in touch. If you cancel orders within 14 days of receipt you will receive a refund of the cost of the goods and the original p&p. Opened consumables, hygiene, perishable, personalized or (part) assembled goods are excluded from your right to cancel.