What is the payment method?
Edelnice Trachtenmode accepts prepayment/transfer, purchase on account, direct debit, PayPal, instant transfer, credit card, Amazon Payments and cash on delivery.
How can I track my parcel?
As soon as the parcel is sent, the system automatically sends you an email with the DHL tracking number. With this, you can track your package on the way to you.
If you have not received an email, it may be due to the fact that you have made a typing error when entering your email address - please contact their customer service by email.
How can I cancel my order?
You can write a short email with the cancellation request to their customer service. After two weeks, even without a cancellation request, any order for which no payment is received will be cancelled.
How long does delivery take?
If you place your order Monday to Friday by 12 p.m. at the latest and choose PayPal, Sofortüberweisung, cash on delivery, direct debit, purchase on account or credit card as a payment method, the package will usually be handed over to their shipping partner DHL on the same day. This means that your package will be delivered within 1-3 working days within Germany. Orders placed on Saturdays or Sundays will, of course, be processed and dispatched on the next working day, provided they have been paid for using the payment methods mentioned above. Orders in advance are dispatched on the day that payment is received in their bank account.
How can I send back goods that do not like/do not fit?
A return form is included with each package. Under points 1-5 you will find detailed information on how to send the package back.
Here you can print out a DHL return label. In the case of partial returns and exchanges, as well as incorrect deliveries, they assume the shipping costs, For complete returns and selection orders, they deduct € 6.90 return shipping costs from the refund amount for use.
When will I get my money back?
* They usually process returns 1-2 working days after they have received them.
* The refund is made in the same way as the payment.
* This means that if you paid for example via PayPal, the amount will also be refunded via PayPal.
Please understand that the processing time in the high season can take a little longer in some cases.