What is the payment method?
eGlobal Central accepts VISA, Mastercard, and PayPal.
Why can you offer the lowest prices for your items?
All products listed on eGlobal Central are 100% New and Authentic. They do not sell refurbished items unless it is otherwise mentioned in the listing. They source their products from trusted official suppliers around the world and then ship them into the United States, Canada, and Singapore directly.
How does the warranty work?
As products are being imported from overseas, the Original Factory Warranty may not be applicable with your local dealer but eGlobal Central covers your item with their own 24-month warranty (12-month warranty for mobile, tablets and audio products) just as the original factory warranty.
How do I place my orders?
Placing an order on eGlobal Central only requires 3 Steps:
1. First, search for your favourite items by brands, categories or simply by prices.
2. Second, add it/them to your shopping basket by clicking “Add to Basket”
3. Finally, checkout!
Would I find an official charger from your product?
As they source items globally, the item you have purchased will come with the original charger, but if the charger that comes in the box is not your local plug, they will provide a travel adapter for you to use the item.
What would be the language of the Manual for my ordered product?
The manual provided in the box will come in the language of the sourced region which may not be in English, however, links to the official site are provided on their site for your reference. Please also note that due to environmental concern, many products from some manufactures now come with user guides and manuals in CD-ROM format only. This is out of their control. Should you wish to download your preferred language of the manual, please visit here. If an English Manual is preferred, you could purchase the printed manual here. However, please take note that it would not be a 100% guarantee that they could provide the relevant printed/ copied manual for all items on their website.
Can I request a refund if the free gift from the promotion is not the way I expected?
Sorry to inform you that they would not able to provide any refund in any scenario that includes but not limited to: the free gift is the incorrect size / does not match the colour as described/differ from the photo shown on the site.
What if my item ordered is lost or damaged during transportation?
This rarely happens, but to ensure the best service experience to our customer, they provide insurance coverage if and only if the courier company confirms the loss of your parcel. To ensure your order safety, you may also consider shipping your order with their premium insurance shipping service. For more information please refer to their shipping and insurance page. Should you have an issue about claiming the shipping insurance you may submit a ticket with the following information: 1) Order number, 2) Purchase date, 3) Item model number & 4) Reason for the claim. They will get back to you as soon as possible.
What are eGlobal Central ‘30 Days Return Policy’?
You can exercise the right to return an order within 30 days after the day you receive the goods. The return request has to be submitted by opening a ticket and acknowledged by their RMA department within the stated period. For terms and conditions regarding the 30 Days Return Policy, please follow this link.