What payment methods do you accept?
Eliel Cycling accepts all major Debit & Credit Card.
Do You Ship Internationally?
Yes, select your country at checkout and choose a shipping option presented. Please keep in mind that Eliel does not offer free shipping for any international orders. Please view their full International Shipping Policies.
How long will it be before I receive my order?
With standard shipping, you should receive your order within 2-5 business days. They are located in Southern California and ship via USPS Priority Mail unless otherwise selected. Please allow additional time for APO/FPO addresses and international orders.
Can I expedite my shipping?
Orders shipping free of charge are sent via USPS Priority Mail and cannot be upgraded to express unless otherwise selected and paid for at checkout. Eliel Cycling offers Expedited shipping through FedEx. Orders with express shipping must be placed by 1:00 pm Pacific Time (Los Angeles time zone) in order to be shipped out the same day. Orders placed after 1:00 pm PT will be shipped out the next business day. This option is nonrefundable if placed after 1:00 pm PT.
Do you ship to PO boxes or Military APO/FPO addresses?
Yes, Eliel Cycling ship to both PO Boxes and Military APO/FPO addresses. Such orders will be shipped via USPS and cannot be expedited. Please allow additional time for orders shipped to these addresses.
How do I make an exchange?
Eliel Cycling includes an exchange form and return shipping label with every domestic order for you to easily make an exchange. Exchanges items are subject to the same requirements as return items. Please review their complete Returns/Exchange policy before sending your items.
What’s your return/exchange policy?
Items are only eligible for return/exchange as long as they have been unworn, unwashed, and in their original packaging within the first 30 days of receipt. Custom items and sale items are final and can not be returned or exchanged. Please view their Returns/Exchanges page for full details.