What is the payment method?
Encounters Travel accepts Visa, Master Card, Maestro, and JCB.
Can I amend my order?
If you wish to change any part of your booking after their confirmation invoice has been issued, you must inform them in writing as soon as possible. This should be done by the first-named person on the booking. They will do their best to assist you in altering your arrangements after booking, but cannot guarantee that this will be possible. Where they can meet a request, all changes will be subject to payment of an administration fee of GBP50 / USD75 / CAD100 / AUD100 / NZD100 / EUR75 / ZAR1000 / INR5000 per person per change as well as any costs and charges incurred by us and/or incurred or imposed by any of their suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact them as soon as possible. Where they are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with these booking conditions.
Can I transfer my booking?
Where a Client is prevented from undertaking a tour, the Client may transfer their booking to another person who satisfies all the relevant conditions to the tour, provided that they are notified not less than 7 days before departure, the transferee agrees to these booking conditions and all other terms of the contract between them and the Client pays any outstanding balance payment and a transfer administration fee of GBP50 / USD75 / CAD100 / AUD100 / NZD100 / EUR75 / ZAR1000 / INR5000 or GBP100 / USD150 / CAD200 / AUD200 / NZD200 / EUR150 / ZAR2000 / INR10,000 if the transfer is made less than 56 days before departure. Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
Can I cancel the booking?
Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. There will be no change made to the price of your confirmed holiday within 30 days of your departure nor will refunds be paid during this period. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your confirmed holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.