When will my products be delivered?
After you have placed your order online, they will send you an order confirmation email with the subject ‘Thank you for your purchase at English Heritage’.
Your delivery date will be subject to the following:-Standard Delivery Applies to UK standard delivery rate only. – you can expect delivery by Royal Mail within 7 working days after placing your order
Next Day Delivery – if an order is placed before midday, you can expect delivery the following working day. Please note a signature is required.
Wine Delivery – delivered by courier, expect delivery between 1-3 working days after placing your order. Please note: They only ship Wines and Ales to the UK mainland only.
Overseas Delivery – expect delivery within 28 days of placing your order
If you have not received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send an email to their customer services team: [email protected] or call their dispatch centre: 01761 452966.
Will I get an order confirmation?
They will send you a confirmation email detailing the exact order received shortly after your order is placed.
How do I return my online order?
Should you wish to return anything bought from them online, they will be happy to refund or exchange a product provided it is in a fully resaleable condition. Returns should be made within a reasonable time (maximum of 28 days) and in original, undamaged packaging. If they find that the product has not been returned to them in a fully resaleable condition, they reserve the right to refuse a refund on the item. Returns can be made by using either Royal Mail or a courier of your choice. However, if you wish to return wine, you must do so via courier collection (full cases only) Returns Address: English Heritage Online Returns Gillards Tridentworks Marsh Lane Temple Cloud Bristol BS39 5AZ. Please note that returns cannot be made via any English Heritage retail outlet or site.
What is the payment method?
English Heritage accepts MasterCard, Visa Debit, Visa Delta, Visa Connect, Visa, Switch, Solo (although for certain age-restricted products only a credit card may be used).