Do I have to be the UK or Irish resident to get travel insurance from Essential Travel?
Yes. They can only cover UK and Republic of Ireland residents (who have been residents for at least 6 months) on their travel insurance policies.
I’m over 74 years of age. Can I buy insurance?
They offer specially tailored policies for those over 74 years. Please visit their Over 74 Travel Insurance page to purchase an Over 74 policy.
Can I purchase travel insurance during my trip?
Unfortunately, you cannot purchase travel insurance during your trip. Their travel insurance has to be purchased before your trip commences and this must be while you are in the UK.
How do I cancel my policy?
To ensure that you have chosen the right policy and level of cover to suit your needs, all policies have a 14 day ‘cooling off’ period during which you will be able to cancel your policy for free and receive a full refund. If you wish to cancel your policy during the cooling off period, please contact them to cancel. Outside of the 14 days’ cooling off period, please contact customer services. Please note: It is not possible to cancel a policy once it has commenced.
How do I make a claim?
To make a claim please contact the White Horse Insurance claims department, who will be able to assist you. The phone number for White Horse Insurance claims is: 0871 895 0077
The postal address for White Horse Insurance claims is:
White Horse Administration Services Limited
PO Box 5633